Consulting Services

Often organisations have a myriad of issues that hint to business processes that are not achieving what they need to. More importantly they often are not meeting the businesses objectives. Common issues include customer complaints, time delays, compliance breaches, lost business, revenue leakage and loss of customers.

A Fuji Xerox consulting engagement will uncover what is unknown and unseen. It will help you identify road blocks, manual processing risks and time delays. 

We help our clients communicate more effectively through addressing two key message information outcomes: value of the service, and value in the use.

Examples of the value we have been able to achieve for our clients include:

  • Major Health Fund: Automated insurance claims processing
      -   60% reduction in claims processing costs
  • Large Mining Operator:  Review of employee services operation
      -   Billing/CRM system 10% of costs estimated by a major consultancy firm
  • Private Hospital Group: Review of day surgery operations
      -  Identified FTE reductions and cash flow savings of AU$2mill pa
  • Major Australian Bank: Review of mortgage pack
      -   Improve rework, enhance customer experience and include dynamic content
  • Large Asian Bank: Personal loan and card application processing review
      -   Reduce application processing time by 50%
      -   Remove risk, improve efficiency, research and retrieval of information.

To find out how your business can unlock the value in your business processes talk to one of our Consultancy team members.