Customer Feedback

This is what our clients say about working with Fuji Xerox Document Management Solutions:

"Fuji Xerox understand my business and are a vital partner rather than just a service provider. My organisation would not achieve its goals without them"

"Overall we are happy with Fuji Xerox and believe they value our business"

"We have been very impressed with the staff at Fuji Xerox and their patience and willingness to listen to our specific needs and accommodate them. I would absolutely recommend them"

Feedback obtained from the Fuji Xerox Document Management Solutions Customer Satisfaction Survey conducted in November 2013


Case Studies 

Following are extracts from our case study library which includes over 50 recent client testimonials detailing our ability to deliver market leading solutions:

Fuji Xerox has been integral to this process, working very hard to program our system output to work with their technology. Certainly the solutions and support that Fuji Xerox has brought to the table in this transition has been first class. They have been extremely professional and reliable and a pleasure to work with.

Tim Williams, Business Operations Manager, Billing Production – Telstra


Fuji Xerox Document Management Solutions (Fuji Xerox) was already a strategic partner and had worked with us extensively in the production of our paper-based statements. Having this relationship allowed us to develop the best end solution in a collaborative way, taking into account the impacts on both businesses.

By leveraging the relationship and solution set, it allowed us to quickly and effectively implement a relatively low risk scenario. We found Fuji Xerox to be an extremely reliable service provider and we had little or no technical issues along the way.

Tim Cullen, Head of Direct Channels, Sales and Service: Retail Banking - National Australia Bank


A major advantage of the Fuji Xerox solution is that our processing staff can become more efficient in processing. The workflow system incorporated into this solution also provides greater control as supervisors can monitor staff workload and reallocate resources as required.

This is an innovative project and we are not aware of any other public or private entity in Australia that has attempted to implement this solution across such a broad range of structured and unstructured documents.

Christine McKeown, Project Manager - Queensland Shared Services


Fuji Xerox has the right people to ensure excellent colour rendition and compliance with brand requirements. Fuji Xerox’s dedicated Business Analyst and PMO resources provided great project visibility and transparency. Our project was delivered on time with no issues or delays.

Richard Webb, Director, Consumer Billing - Optus


The E-Toll system developed with Fuji Xerox has proven to be the most cost effective tool currently available in Australia for the recovery of evaded tolls. Fuji Xerox helped us to implement an extremely successful system within a very limited time frame. It has proven an effective, easy to use and valuable system that enables us to deliver a better service for Queensland motorists.

Mark Pederson, Acting Director (Product Management and Accreditation) - Queensland Transport


To view these and many more of our case studies in full please contact us.