Fuji Xerox Document Management Solutions is the most trusted partner for business process outsourcing.
In Australia we provide outsourced customer communications management solutions for:
- 9 out of the 10 top banking organisations
- 8 out of 10 of the top superannuation and insurance companies
- All 3 of the major telecommunication companies
- More than 10 key utilities
- Over 45 Government Departments
In the Asia Pacific our business has grown exponentially year on year as the market has demanded our secure, quality and innovative outsourced services.
Our multinational customers include HSBC, Citibank, ANZ, NAB, Vodafone and Optus to name but a few.
We are an accredited supplier to the Australian Tax Office, and key Government Departments in every location in which we operate.
The NAB announced Fuji Xerox Document Management Solutions their 2012 Sustainable Supplier Award which is testament to our ability to meet our client’s sustainability goals.
We are constantly looking at ways to honour our green commitment, so cutting down on the number of statements that needed to be printed and distributed was important. Once internet-banking customers ‘opt in’ to view their statements online, they no longer receive a paper copy in the mail. Apart from this environmental benefit, there has also been associated cost savings as less paper needs to be printed and mailed. And, because customers can now search and retrieve banking information themselves, the number of calls into our call centre has reduced.
Tim Cullen, Head of Direct Channels, Sales and Service – Retail Banking, National Australia Bank